Shipping Policy
- FREE SHIPPING on US orders over $50!
- FREE SHIPPING on International orders over $100!
- Orders are typically shipped out within 7 to 14 days of placing the order
- Guaranteed safe + secure checkout
- 2 to 5-day shipping for domestic orders after the orders is shipped
- 4 to 15-day shipping for international orders after the orders is shipped depending upon customs clearance
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at orders@coolchy.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.